Jeff Varani was our April Coffee Chat Subject Matter Expert.
We were delighted to have Jeff Varani as our April Coffee Chat Subject Matter Expert. Jeff provided an insightful presentation on Root Cause Analysis (RCA) that gave us an overview of the tools and examples of how to apply them. He also shared the real-world outcomes and resolution of challenges. Jeff's expertise and experience in the field of RCA was invaluable and we are grateful for his contribution to our Coffee Chat.
Jeff Varani is the Service Growth Director for New Power Products at Cummins Sales & Service North America (CSSNA), a division of Cummins, Inc.
Before assuming this current role, Jeff was the General Manager for mid and northern Michigan service operations of CSSNA. Responsibilities included directing the day-to-day operations of shop and field service operations for engine and power generation markets, product sales, customer experience, health & safety, and creating the right environment for the team. His experience leading cross functional teams, and operating knowledge of other market locations helped turn around a key underperforming market.
Thank you, Jeff, for sharing your knowledge with the Michigan Lean Consortium!