"How’s the Culture in Your Kingdom?" by Dan Cockerell.
Surround themselves with the right people Build trusting relationships Set clear expectations And provide regular feedback, positive and critical
Please read the whole book before the discussion session.
Melissa has worked in the utility industry for over 27 years, both for an Investor Owned and Cooperative, gaining experience in Electric and Gas Distribution Engineering, Business Support for Pumped Storage, River Hydro and Renewable Generation, Online Scheduling for Fossil Generation, and Enterprise Change.
Throughout her career, Melissa has instituted lean methodology while embedding change management methodology. From scheduling to warehouse redesigns, to value stream analysis. Melissa analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. She analyzes data to drive problem solving, root cause analysis and functional area process improvement. Responsible for delivering significant results in Company Breakthrough Objectives.
She is passionate about leading others on their continuous improvement/lean and change management journey. She enjoys being able to share her love for teaching/coaching others and seeing the “ah ha” moments when someone truly understands the methodologies. It is through breaking down those methodologies in terms they understand that they can then tackle those big problems.
Melissa has also taught higher education since 2008 both in-seat and on-line in management, entrepreneurship and engineering disciplines, relating a lot of her teaching to the utility industry.
Melissa holds a Bachelors in Industrial Engineering Technology, a Master’s in Leadership Studies from Baker College, along with a Graduate Certificate in Leadership Strategies from Davenport University. She also holds an Associates Certificate in Project Management from George Washington University and is certified in Change Management through Acuity Institute.
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An individual or organizational membership gives you a year’s worth of great Lean learning and networking at low- or no-cost!