Project and program management methods always bring changes, but do not always provide improvement.
They are both management processes, but often they do not get implemented in a sustainable way.
Operationally, project and program changes to ongoing processes cause upheaval to workflow causing tremendous stress on the people and great waste, and some projects “never end”. This is a failure of thinking and acting with knowledge, a problem that can be solved by using scientific methods and the PDCA/PDSA to get evidence that our changes are actually improvements.
President and Principal Consultant, Sergent Results Group
Dennis Sergent is President and Principal Consultant with the Sergent Results Group (SRG). In this role, he integrates the efforts of a team of contractors to a common aim; serving customers and clients with quality consulting, learning and coaching. Sergent has over 20 years of knowledge with experience in delivering operations leadership, consulting and learning programs in manufacturing, service, education, non-profit and governmental economic sectors.
